Customer service is our priority at eCars247

eCars247 came about because the experience customers have when buying a used car is a poor one that leads to low levels of satisfaction; at least that’s what our research indicates. So, we decided to do something about it. And clearly, customer service is where our focus needs to be.

We didn’t choose our tagline, ‘putting you in the driver’s seat’ just because it’s snappy (it is snappy though isn’t it?). We chose it because it sums up what we want the customer experience to be; one of control where there was previously no control. But, as we all know, words don’t mean a thing, not on their own anyway. Action is what’s needed. Action and a commitment to making life easier for customers. Hopefully the following will do just that:
 

• A friendly customer service team who are available 7 days a week and motivated by how great your experience is, not by how many cars we sell
• Flexible opening hours for our customer service phone line from 8am - 9pm Monday to Friday, 9am – 6pm Saturday and 9am – 4pm Sunday
• A simple online buying process designed to make buying a used car easy
• A variety of communication channels so you can choose how you want to get in touch with us. We’re happy to interact on social media, via online chat, email, or just plain and simple telephone talk. The choice is yours and that’s the way we like it. Find us on Facebook, Twitter, LinkedIn and Instagram
• A personalised buying experience from start to finish

Welcome to eCars247.