Darren M from Daganham
Bought a Kia Ceed
"Great service, couldn't ask for more"
"I found eCars247 through auto trader after taking a liking to the car I am now very pleased to own, up until the point of redirecting to their own website I had been half hearted in my search for a new car and wasn’t looking forward to the prospect of visiting multiple dealers in the hope that I find a vehicle I both like and can trust is in good working order. The website was professional and showed me the car in every way possible including its defects which I thought was great but I was initially thrown by the fact that you buy online and the car is delivered, I thought it was a great idea but it’s a new concept and the thought of sending a large amount of money without first seeing the car seemed alien and to be honest I was a little worried. It was at this point I first spoke to Chris through the live chat as I really liked what I’d seen and wanted the car providing everything was as good as it seemed to be. Chris was very friendly and helpful in answering all my questions and at no point did he pressure me into a call or give the feeling he was just out to sell me a car, I currently stay in northern Ireland so I initially asked about the possibility of delivery as it isn’t something they advertise as doing yet, Chris was willing to make it happen if it’s what I wanted yet he did advise it might be cheaper to fly over and collect the car myself if I had the time, at this point he said he’d be more than happy to arrange for me to be picked up from the airport if I made this choice which I thought was very kind. I said I wanted to look over some things before committing to anything and that I’d be in touch, I actually wanted to see reviews from previous customers just to be sure I was making the right decision as everything seemed to good to be true, it was through trust pilot that I decided I wanted to do business with Chris and paid the deposit. Chris called me straight away and made to full process effortless along with the help of Bev. I signed all my documents online and was picked up four days later to collect the car, meeting Chris and Bev in person and seeing the premises made me 100% sure I’d made the right choice in buying my car through eCars247, the unveiling of the car was even made special and unique but I won’t spoil the surprise for others that get the pleasure of going up to the main office in person and there is even a gift on its way which I didn’t expect at all. The car is perfect and the drive back to Belfast gave me the chance to see how well it runs, having the 14-day trial period gave great comfort but I had already decided before the end date that I’d be keeping the vehicle. I look forward to coming back to them in two to three years’ time to upgrade my car, Chris said part exchange wouldn’t be a problem when I asked so this will make the process of changing simple. I genuinely have nothing bad to say about the process and how I was treated, it was more than I could hope for and will be recommending them to any one I know who is looking to buy a car going forward. I also wish Chris all the best in making his vision a reality where by customer satisfaction most importantly comes first in an industry where it can be lacking currently and that the buying of cars online from his company becomes the norm for everyone in the future."