Buying a used car online gives you more rights than other purchase methods in the event of anything going wrong. Buying privately puts consumers at more risk than other methods, with the emphasis on a fair deal split between seller and buyer. Car auctions can also be risky if buyers haven’t done their own research into what is being sold. Auction houses do not always offer the protection afforded by parts of the Sales of Goods Act including the expectation that goods be of 'satisfactory quality' and 'match any description given' so you're unlikely to get a refund if a car has problems.
Any car purchased through a dealer gives a consumer protection under the Consumer Rights Act. Buying a used car online from an official dealer also gives you additional rights in addition to those outlined by the Consumer Rights Act.
Your general rights to buying used cars online
- Buying used cars online from a dealer over a private seller may mean a higher price, but it will provide you with greater legal protection should anything go wrong.
- A dealer is legally bound to advise you of any known faults or imperfections prior to you buying the car.
- The ‘short term right to reject’, detailed in the Consumer Rights Act gives you the right to return a car within 30 days of purchase. However, it’s worth bearing in mind that, in the majority of cases, your car should have a fault and you would need to prove that it existed prior to your purchase.
- Your method of payment can give you additional rights in the event of you being unhappy with your purchase.
- Paying for even part of your car purchase on your credit card immediately provides you with extra protection under Section 75 of the Consumer Credit Act. This makes the credit card company liable should anything go wrong with your car.
- If you have bought a used car online through a hire purchase (HP) finance agreement, and there is a fault with the car, an HP or PCP agreement dictates that the finance provider is equally responsible (with the dealer) to fix the problem.
Additional rights when buying online used cars
Online used car purchases are further covered by the Consumer Contracts Regulations, which includes a ‘cooling off’ period. When buying through eCars247, you’ll have a 14-day test drive or ‘cooling off’ period, meaning you’ll be able to get to know your car intimately on your own terms, and still return it within this time should you find anything wrong.
Buy in confidence with eCars247
Don’t forget that every car we sell comes complete with an AA inspection and HPI certificate, full valet, and a minimum of 6 months’ manufacturer warranty. For more information regarding the eCars247 buying process, please see our How it Works page, or find your perfect car straightaway with our handy car wizard, and browse makes, models or simply just prices.
If you’ve any questions about the eCars247 process, don’t hesitate to speak to us through our online chat facility or contact one of our customer buddies, who are always happy to help.