Privacy Policy

This Privacy Policy is part of eCars247’s Terms and Conditions

eCars247’s Terms and Conditions covers the treatment of user information, including Personally Identifiable Information (defined below), obtained by eCars247, including information obtained when you access or log in to eCars247, register to receive content, and/or take any steps to make a purchase or sale through eCars247.

Among other things, this Privacy Policy describes the type of user information eCars247 obtains either from you, your browser, or third parties that partner with eCars247, explains how eCars247 uses this information, identifies the types of third-parties that may receive or collect user information from or through eCars247, and explains how you may review and modify certain information that eCars247 collects.

By visiting eCars247, viewing our content, registering for an account, and/or using any of our services, you acknowledge that you accept the practices and policies outlined in this Privacy Policy. In addition, you agree that eCars247 has fulfilled any obligation to provide you with notice of its data use, storage, and sharing practices, and that eCars247 will fulfill any ongoing obligation to provide you with notice of its these practices by maintaining a current version of this Privacy Policy.

This Privacy Policy does not apply to the practices of companies that eCars247 does not own or control, or to individuals whom eCars247 does not employ or manage, including any of the third parties to which eCars247 may disclose user information as set forth in this Policy.

As used in this Privacy Policy, 'eCars247' refers to all websites, mobile sites, applications, and other properties or services owned or operated by eCars247.

Collection of Information - your consent

We may collect personal information from you if you provide it voluntarily.

If you do provide personal information to us, we will assume that you have read this Policy and have consented to us using your personal information in the ways described in this Policy and at the point on the site where you give us your personal information.

If, after providing us with personal information, you later decide that you do not want us to use it for particular purposes, please write to us at the appropriate address provided on the footer of this website.

Access to Information

The Data Protection Legislation gives you the right to access your personal information. To request access to your personal information, please contact us by emailing is at hello@ecars247.com.

1. What types of user information does eCars247 obtain?

eCars247 may obtain the information from you and your computer devices ('information'), which may include information that can be used to identify you as specified below ('personally identifiable information'):

Title
First name
Last name
Telephone number
Email address
Current address
Credit and debit card information
Social networking username(s)
Photo(s)
Demographic information (e.g., age, gender, interests, and preferences)
Vehicle information (e.g., make, model, mileage, condition, service history and valid MOT)
Activities or content viewed on eCars247
Information collected automatically (detailed below)
Information received from third parties (detailed below)

In certain cases, we may request that you provide some of the Information identified above in order to obtain specific products or services (such as registering for a eCars247 account or making a purchase or sale on eCars247). If you choose not to provide the information we request, you may still use eCars247, but you may be unable to access certain features or services.

When you register to receive any products or services from eCars247 or provide information to eCars247 in any other manner, you agree to provide only true, accurate, current and complete information.

If you submit an application for finance, through eCars247’s website, via customer service agents or by telephone, please be aware that your Information will be shared with eCars247’s finance providers. eCars247 will store your contact details in any circumstance, as listed below:

Title
First name
Last name
Telephone number
Email address
Current address
Deposit
Loan amount

Further financing details provided (as listed below) upon successful submission to our finance providers will only be stored for 3 days. All finance information, except for contact details outlined above, will be removed from eCars247's database.

If the application cannot be submitted successfully, eCars247 will store the full finance application for a maximum of 2 weeks. This will allow eCars247 to submit the application manually to the finance providers. Finance information will include the following.

Title
First name
Last name
Telephone number
Email address
Current address
Deposit
Loan amount
Date of birth
Marital status
Monthly income
Type of driving license
UK passport details
Current address (house number/name, street, city, postcode)
Residential history (at least 3 years and duration at each address)
Current employment status (title, employer, net monthly income and address)
Employment history (at least 2 years and duration at each address)

Live chat disclaimer: eCars247 stores all information discussed on the live chat. This may include contact details listed above, general preferences and customer feedback.

2. Information received from third parties consumer reporting agencies

If you purchase a car through eCars247, we may receive Information about you from a credit bureau such as Experian to help us verify your identity, which may include certain personally identifying information identified above.

Advertisers

eCars247 uses third parties to advertise its products and services. If you provide information to these advertisers, including by clicking on or otherwise responding to an advertisement or information request form, we may receive Information about you, which may include certain personally identifying information identified above.

Third-party websites/social networking sites

If you choose to use any third-party website or service that is integrated with eCars247, including a third-party social networking, such as Facebook, Twitter, LinkedIn, Google plus and Instagram ('third-party websites') we may receive Information, including personally identifying information, from such third-party websites, including, but not limited to:

Name
Nickname or username
Photo or graphic avatar
Unique third-party website identifier (e.g. Facebook user ID)
Biographical or demographic information (e.g. professional title, gender, college attended, etc.)
Likes and interests
Contacts/friends/associations
Any information that is publicly available on third-party websites

For example, eCars247 may offer the ability to use certain third-party websites to facilitate your registration on eCars247. We may also use information about your profile and connections on third-party websites to allow you to identify purchasers and/or sellers with whom you have a connection or to personalise your experience. In addition, eCars247 offer 'plug ins' and 'widgets' from various third-party websites that allow you to share eCars247 content off of our service, as discussed below.

Your decision to use, or share with, a third-party website when accessing or using eCars247 products and services is completely voluntary. eCars247 is not responsible for compliance with the policies or practices of any third-party website. You should ensure that you are comfortable with the information such third-party websites may make available to eCars247 by reviewing those websites’ privacy policies and service terms, and by modifying your privacy settings and preferences on those services.

Any information we receive from third-party websites will be governed by this Privacy Policy.

3. How do we use this information?

We use the information we obtain from or concerning you or your computer or device to provide eCars247 products and services, fulfil your requests, improve our products and services, personalise and tailor your experience on eCars247, operate our business, communicate with you regarding our business, and understand how users are engaging with eCars247.

In addition, we may use information from or concerning you or your computer or device to facilitate the delivery of content or advertisements that we believe may be of interest to you, or to communicate with you about new or existing products and services or special offers. For example, we may periodically send promotional materials or notifications related to our products and services to the email address associated with your account.

For such periodic promotional material or notifications related to our products and services we will provide an 'opt in' option.

4. eCars247’s use of cookies

eCars247 may place 'cookies' on your computer or device that may contain anonymous Information that is associated with you. Cookies are a small text file that a website uses to recognise users, and are typically placed on your hard disk by a web server. Cookies contain information that can later be read by a web server in the domain (here, eCars247) that issued the cookie to you or that, in some cases, can be read by a third-party domain.

Our cookies may record information about your use of eCars247 so that we can provide a continuous and more personalised experience for you, including for one or more of the following purposes: to help identify visitors; assess usage patterns; identify preferences; diagnose problems with our servers; gather demographic information; analyse trends and usage patterns; conduct research; record registration and personalised information; and otherwise administer eCars247's products and services. eCars247 does not alter its behaviour or change its services upon receiving 'do not track' requests from a user’s browser.

If you do not wish to have eCars247 place and use cookies on your computer, you should set your browser preferences to refuse cookies before accessing eCars247. eCars247 is not responsible for any failure by you or your browser to accurately implement or communicate your browser preferences or settings. If you choose to decline cookies, you may not be able to sign in or use other interactive features of eCars247 that depend on cookies.

eCars247 does not control and is not responsible for the use of cookies by its third-party partners. The use of cookies by some of these third parties is discussed below (see 'what types of information do third parties collect?') These third parties may collect information about your online activities, including personally identifying information, over time and across different websites.

Cookies we use

Site Cookies

This cookie is automatically created by our server to allow authentication of users.

Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited. Google Analytics enables Advertising Reporting features like Audience Demographics and Interests Reporting, DoubleClick Campaign Manager reporting, DoubleClick Bid Manager reporting, and Google Display Network Impression Reporting helping to better understand users. This includes recording when users have viewed videos of ours on Facebook or Youtube before visiting our website.

Click here for an overview of privacy at Google

Post Code

We use PCA Predict to enhance the checkout stages of the purchase, and to make it easier for the user to input their home address.

PCA Predict Privacy Policy

YouTube

YouTube: We embed videos from our official YouTube channel using YouTube's privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode..

To find out more please visit YouTube's embedding videos information page

Hot Jar

This cookie is set as soon as a user loads a page which contains the Hotjar code. The cookie contains a universally unique identifier (UUID) which allows Hotjar to track the same visitor across multiple pages and sessions.

5. Reviewing and modifying your personally identifying information

We offer several ways for you to update personally identifying information that is obtained and stored by eCars247, or to change your account preferences on eCars247:

A. If you have an online account with eCars247, you can update or change your account information by emailing hello@ecars247.com
B. You may unsubscribe to any of our e-mail updates or products by emailing hello@ecars247.com
C. You may control the information collected from your Facebook account by changing your Facebook account settings.
D. You may contact us at any time at hello@ecars247.com

6. Disclosure of information to third parties

eCars247 may disclose information (including personally identifying information) from or concerning you or your computer or device to third parties in the circumstances described below. By visiting, accessing, or using eCars247’s products or services you consent to the disclosure of your information to certain categories of third parties in the manner described below. This Privacy Policy does not apply to the policies or practices of any of these third parties.

Service providers

eCars247 relies on third-party vendors and service providers to provide support and assistance for its products and services ('service providers'), and we may disclose your Information (including personally identifying information) to these service providers to the extent necessary to support our products and services or as otherwise set forth below.

Payment processors

eCars247 uses third-party payment processors to process financial payments for certain eCars247 services. When you make payments to eCars247 and/or obtain certain eCars247 products or services, eCars247 may transfer certain information (including personally identifying information) to these payment processors for the sole purpose of facilitating the payment transaction, such as your name, address, and credit/debit card Information.

Payment card information is collected over a secure online payment gateway provided by:

WorldPay - processed in accordance with their privacy policy: https://www.worldpay.com/uk/privacy-policy

All payment transactions processed are encrypted. Your payment card information is used solely to process payment for your purchase. We retain no record of your payment card details.

Shipping providers

eCars247 uses third parties and vehicle delivery services, to deliver certain products or information to you. eCars247 may provide your information (including personally identifying information) to such providers when you request to receive eCars247’s products or services.

Web hosts

eCars247’s website services are hosted by Microsoft Azure, a cloud data storage platform. All information obtained by eCars247’s websites is processed and stored on servers that are owned and operated by Microsoft Azure.

Third-party websites

eCars247 offers the ability to share eCars247 content on third-party websites, including social networking and blogging services such as Facebook, Twitter, LinkedIn, Google Plus and Instagram, through 'plugins' or 'widgets' (such as Facebook’s 'like' button). When you elect to share content and information with others on third-party websites, eCars247 may transmit your information (including personally identifying information) to such third-party websites. This information may be visible on the third-party website to anyone who has access to that content or information. Your decision to share information in this manner is completely voluntary. You should ensure that you are comfortable with how third-party websites may share your Information by reviewing their privacy policies and/or modifying your privacy settings directly on those third-party websites.

eCars247 may advertise vehicles listed for sale through eCars247 on other websites, such as Auto Trader. eCars247 may provide certain Information, such as the vehicle characteristics and general geographic location of the vehicle, to these websites.

URL/referrer header information

When you visit eCars247 websites, certain information about the content or activities you have engaged in on eCars247 may be reflected in the Uniform Resource Locator ('URL') for the page you are viewing on eCars247 (i.e., the internet 'address', commonly displayed in the browser window). For example, the certain information about a vehicle you are viewing may appear in the URL for that page. In addition, if you are logged into a eCars247 account, certain account information (may be visible in the URL when you visit your account on eCars247. If you leave eCars247 to visit a third-party website, including when you share information through a social plug-in (like the Facebook 'share' button), the information contained in the URL may be transmitted to the third-party website by your browser.

Analytics & advertising services

As discussed below, eCars247 uses third-party advertisers, including ad networks, to provide advertising services to eCars247. eCars247 also uses analytics products to obtain information about how users are using and interacting with eCars247. These third parties may receive information (including personally identifying information) from eCars247.

Law enforcement/legal process

We may disclose your information (including personally identifying information) when we believe in good faith that disclosure is necessary to comply with any law, regulation or legal request; enforce, apply, or investigate breaches of our terms of use and other agreements; respond to public requests; or protect the rights, property, user experience or safety of eCars247, our employees, our users, or others. This can include exchanging information with other companies and organisations for fraud protection and credit risk reduction.

7. What types of information do third parties collect?

eCars247 may allow third parties to collect information from users in order to process your requests or improve eCars247’s website, products, services, or marketing efforts. We may use third parties such as Experian to obtain, compile and analyse information (that may include personally identifying information) about users for identity verification purposes.

When a customer purchases a car through our online checkout, we use third party service providers that will record a 'soft credit search' on your credit file, but this record will be invisible to other lenders, so by itself it will not affect their lending decision and it will not affect your credit score.

We will share your information with fraud prevention agencies. If false or innacurate information is identified, details of this fraud will be passed to these agencies. Law enforcement agencies may access and use this information.

https://www.equifax.co.uk/crain.html

eCars247 may allow third-party advertising serving companies, including ad networks ('advertisers'), to provide other advertising services to eCars247. We may provide information (including personally identifying information) to these advertising companies so we can offer you products, promotions, and offers in the future. Advertisers may use the information collected to display advertisements that are tailored to your interests or background and/or associate such information with your subsequent visits, purchases or other activities on other websites. Advertisers may also share this information with their clients or other third parties.

eCars247 may also use third-party analytics providers and products to obtain, compile and analyse information (that may include personally identifying information) about how users are using and interacting with eCars247. eCars247 may provide information (including personally identifying information) to these analytics providers for the purpose of obtaining statistics and other information about how users are using and interacting with eCars247.

8. Technologies, tools or practices of third parties

eCars247 has no responsibility for the technologies, tools or practices of the third parties identified in this section that provide services on or through eCars247.

eCars247 may allow third parties to collect information from users in order to process your requests or improve eCars247’s website, products, services, or marketing efforts. We may use third parties such as Experian to obtain, compile and eCars247 information (that may include personally identifying information) about users for identity verification purposes.

eCars247 may allow third-party advertising serving companies, including ad networks ('advertisers'), to provide other advertising services to eCars247. We may provide information (including personally identifying information) to these advertising companies so we can offer you products, promotions, and offers in the future. Advertisers may use the information collected to display advertisements that are tailored to your interests or background and/or associate such information with your subsequent visits, purchases or other activities on other websites. Advertisers may also share this information with their clients or other third parties.

eCars247 may also use third-party analytics providers and products to obtain, compile and analyse information (that may include personally identifying information) about how users are using and interacting with eCars247. eCars247 may provide information (including personally identifying information) to these analytics providers for the purpose of obtaining statistics and other information about how users are using and interacting with eCars247.

9. Comments and public posts; sharing on third-party websites

eCars247 encourages active participation by users, including through user-generated comments or content on eCars247. However, please be aware that if you voluntarily disclose information, personal or otherwise, on eCars247, that information can be viewed, collected and used by others, including other users, search engines, advertisers, third-party applications developers, and anyone with access to eCars247. eCars247 has no control over the use, collection or disclosure of any information that you post publicly on eCars247.

10. Change of control

If eCars247, or substantially all of its assets, is acquired by another company or party, user information will be one of the assets transferred or acquired by the purchaser. You acknowledge that such transfers may occur, and that any purchaser of eCars247 or its assets may continue to collect, use and disclose your Information as set forth in this Privacy Policy.

11. Security and protection of personally identifying information

We have implemented reasonable security measures and practices in an effort to protect the confidentiality of your personally identifying information (other than personally identifying information that you have elected to disclose to others). However, no security system is impenetrable. It may be possible for third parties to intercept or access information you provide to eCars247. eCars247 cannot guarantee the security of your personally identifying information, nor can we guarantee that information you supply will not be intercepted while being transmitted to eCars247. It is important for you to protect against unauthorised access to your password(s) and computer or device, and to log off when using any shared computer.

12. Email communications

We may contact you by e-mail or other equivalent electronic communications if you access eCars247's products or services or other content or services provided by eCars247. By visiting or using eCars247's content, products or services, you specifically consent to the receipt of these e-mail message communications. If you do not want to receive emails or other communications from us, please notify us by email at hello@ecars247.com and include sufficient information for us to identify your account, including your name, email address and the specifics of your request. You may also unsubscribe through the instructions included in the e-mail communication. If you unsubscribe, eCars247 may still contact you via email for administrative purposes or concerning any products, services or events for which you have registered or are using.

13. Retention period

eCars247 will process personal data for as long as necessary to fulfil the purpose we collected it for, including the purpose of legal, accounting and reporting requirements, and for as long as necessary for the prevention and detection of criminal activity. The period for which we process and store the personal data for varies depending on the use you make of the Website and the products and/or services we offer. Where you register an account or make a purchase we will retain your data for as long as your account and/or advert is live and a period after your account is closed or advert ends to enable us to satisfy our legal, accounting and reporting requirements.

In some circumstances you can ask us to delete your data: see Right to be forgotten below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

Right of access – you have the right to request a copy of the information that we hold about you. In the event that eCars247 refuses your request under rights of access, we will provide you with a reason as to why
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
Right of portability – in certain circumstances you have the right to have the data we hold about you transferred to another organisation.
Right to object – you have the right to object to certain types of processing such as direct marketing, automated processing or profiling.
Right to complain to the supervisory authority – you have the right to complain as outlined in the paragraph below.

Please email hello@ecars247.com if you have any queries regarding your rights. You can exercise your rights as set out above or by emailing hello@ecars247.com. All of the above requests will be forwarded on should there be a third party involved (as set out in this Privacy Policy) in the processing of your personal data.

14. Children’s privacy

eCars247 does not knowingly collect personal information from children under 13 years of age.

15. Complaints

If you wish to make a complaint about how your personal data is being processed by eCars247 (or third parties as described above), or how your complaint has been handled, in the first instance please email your concerns to hello@ecars247.com. You also have the right to lodge a complaint directly with the UK supervisory authority which is the Information Commissioner’s Office and can be contacted via the details at www.ico.org.uk.

If you have any questions regarding the use of your personal data please contact us at: hello@ecars247.com

42 Randles Road, Knowsley, L34 9HX

16. Changes to the Privacy Policy

eCars247 retains the discretion to amend or modify this Privacy Policy from time to time. Use and disclosure of information we obtain is subject to the later of: (1) the Privacy Policy in effect at the time such information is collected or (2) any subsequent Privacy Policy of which you have notice. If we make material changes to the way we collect, use or disclose personally identifying information, we will notify you by posting a clear and prominent announcement on eCars247 or through a direct communication. Your continued access to or use of eCars247 following notice of material changes to this Privacy Policy shall constitute consent to any amendments and/or modifications. Your use of eCars247 is entirely voluntary, and you may discontinue use of eCars247 at any time.

17. How to contact us

eCars247 welcomes any questions or comments you may have regarding this Privacy Policy or its implementation. Any such questions or comments should be submitted via email to hello@ecars247.com. We will undertake reasonable efforts to resolve or address your concern.

18. Effective date of this Privacy Policy

This Privacy Policy is effective as of December 6^th, 2017